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  • mohanogor.bd
  • +8801976-347499
  • bKash# +8801976-347499

FAQ

General:

What is Mohanogor.com?

Mohanogor.com is one of the best online shop in Bangladesh. It is a sister concern of a leading IT company named CodeCloud Technologies Ltd in Bangladesh. It is offering a hassle-free shopping experience through trusted and secure payment gateways. There are over 2000 different products at reasonable prices.

What’s so special about Mohanogor.com?

Mohanogor.com provides an easy-to-use interface for online shopping where most of the sites have difficulty to use. It has various categories of products at affordable costs. We deliver products accross the whole country. Delivery charges are comparatively lower than others. It takes less work days to deliver a product comparing to the other online shops.

How do I create an account?

You need to create an account to shop online on our site. It is very easy to create a free account.

  1. Go to mohanogor.com
  2. Click ‘Sign Up’ button located at the top-right corner of the website.
  3. After clicking, you will see a form. Fill out the form and submit.
  4. Your accout will be opened. Now you are ready to shop. You will also get an confirmation mail.

How do I sign into my account?

  1. Click ‘Sign In’ button on the top-right corner of the website. (besides Sign Up button)
  2. Add email address and password.
  3. Press ‘Login’ and you will be logged into the site. 

 Account Troubleshooting: 

I have lost my password. What to do now?

It is okay if you have forgotten your password. You can reset your password easily.

  1. Go to sign in page. Click ‘Forgot Your Password?’ button.
  2. A page will appear asking your email address. Write your email address there.
  3. Click ‘Submit’.


You will soon receive a link to reset your account password. Follow the link to reset your password and logging into your account.

 How to update my account information?

You have to log into your account first to update your account infomation. You will find options for editing your email address, billing and shipping address from account dashboard. For updating your account name, email and password go to ‘Account Information’.

 Buying Products:

 

How to order a product?

Click on a specific product and then click ‘Add to Cart’ button to add a product to your shopping cart. Add billing and shipping informations properly while checking out.

See http://www.mohanogor.com/how-to-order for details.

 How to track my order?

Go to your account dashboard. Select ‘My Orders’ from the upper-left panel. You will see all of your orders there. You can see order status, change or reorder them.

 

Payments:

 

What are the payment methods?

Cash on Delivery, bKash, DBBL Mobile Banking, Credit & Debit card.

Are there any hidden costs or VATs?

No. There are no hidden costs or VATs. You do not have to pay more or less than the price written on your order receipt.

http://generator.barcoding.com/Customers do not need to pay online on Cash on Delivery (COD) payment method. They have to pay the bill at the time of receiving the product. The bill should be payed to the delivery man. Cash on Delivery is only available in Dhaka City. 

How to pay using Bkash?

Advanced payment should be made when using bKash. Payment can be done with personal bKash numbers or Agent bKash numbers. Transaction information should be included while checking out your ordered products from the site.

How to pay using DBBL Mobile Banking

Customers can pay using their own DBBL Mobile Banking account. Mohanogor.com is certified with SSLCOMMERZ and customers can easily pay using mobile banking after checking out ordered product online.

 How to pay using credit/debit card?

Customers can pay using their own Credit/Debit cards. Currently VISA, Mastercard, American Express, DBBL Nexus, DBBL Mobile Banking, Brac Bank, QCash, Mcash, Fastcash, MyCash, Islami Bank, Bank Asia, MTB, CitiBank, AB Bank are supported. Payment system is secured and certified by SSLCOMMERZ.

 Shipping:

 How many days does it take to receive my order?

It takes upto 3 working days to receive an order.

 How do I get products outside Dhaka City?

You can get products outside Dhaka City by courier services. In this case, shipping charge is 60 Taka and advance payment should be made. Shipping charge for products worth 500 Taka or less is 120 Taka.

 Can I get my products from the office?

Yes. You can get your products from the office. But you have to contact before coming to the office. Please call the helpline: 01787-757676.

 What are the delivery charges?

Shipping charge inside Dhaka City:
30 Taka (if order amount is 500 Taka to 2000 Taka)
60 Taka (if order amount is less than 500 Taka)
Free shipping for order amount of more than 2000 Taka


Shipping charge outside Dhaka City:
50 Taka (if order amount is 500 Taka to 2000 Taka)
100 Taka (if order amount is less than 500 Taka)
Free shipping for order amount of more than 2000 Taka

Is there any discounts on Delivery charges?

Yes. No delivery charge for products ordered worth 2000 Taka or more.

 Security:

 Is it secure to use my credit/debit cards in the website?

Yes it is fully secured to use your credit/debit cards in our website. We maintain the security of our website very carefully.

How to secure my account?

To secure your account you are suggested to use a strong and unique password. Please use password containing minimum 6 characters. Use a combination of numbers and letters to make your password stronger.

Is it secure to give my address here?

Yes. It is completely secured to give your address here. We do not sell personal informations to third parties. Your information is essential to receive an order.

What is Mohanogor.com?

Mohanogor.com is one of the best online shop in Bangladesh. It is a sister concern of a leading IT company named CodeCloud Technologies Ltd in Bangladesh. It is offering a hassle-free shopping experience through trusted and secure payment gateways. There are over 2000 different products at reasonable prices.

What’s so special about Mohanogor.com?

Mohanogor.com provides an easy-to-use interface for online shopping where most of the sites have difficulty to use. It has various categories of products at affordable costs. We deliver products accross the whole country. Delivery charges are comparatively lower than others. It takes less work days to deliver a product comparing to the other online shops.

How do I create an account?

You need to create an account to shop online on our site. It is very easy to create a free account.

  1. Go to mohanogor.com
  2. Click ‘Sign Up’ button located at the top-right corner of the website.
  3. After clicking, you will see a form. Fill out the form and submit.
  4. Your accout will be opened. Now you are ready to shop. You will also get an confirmation mail.
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